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Troubleshooting

Troubleshoot event page visibility and sharing

If people cannot open your event link, check publish state, visibility, the exact URL, and whether you are viewing the host or attendee version.

5 min readUpdated Jun 22, 2026
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Audience

Hosts sharing event links with attendees, partners, or communities.

User need

My event link is not working or people cannot see the page.

Use this page when a link feels wrong

Visibility problems are stressful because they usually happen right before promotion. Start by confirming the exact URL and whether the event is draft, public, unlisted, or closed.

The host editor, preview, and public attendee page can look similar but behave differently.

Check visibility and sharing

1

Confirm the event is published

Open the event in your dashboard and check whether it is still a draft or already published.

2

Copy the public link again

Use the product's share or public page action instead of copying an editor URL from the browser bar.

3

Check visibility setting

Public pages are meant for broad sharing. Unlisted pages may work only for people with the exact link.

4

Test while logged out

Open the link in a private window to see whether an attendee can access it.

5

Share the exact link

If you posted the wrong link in a community or email, update the post with the corrected public URL.

Common visibility issues

Issue
Likely cause
Link opens editor
You copied a host-only editor URL instead of the public page link.
Attendee sees not found
Event may be draft, private, deleted, or the URL may be wrong.
Event is not in discovery
It may be unlisted or not eligible for public discovery.
Social preview is outdated
Some platforms cache preview text or images even after the page changes.

Use the attendee link

For promotion, always share the public event URL. Do not share dashboard, editor, or management URLs.

FAQ

Why can I see the page but attendees cannot?

You may be seeing a host-only view. Test the public link while logged out.

Is unlisted the same as private?

No. Unlisted usually means people need the link. Do not put sensitive information on an unlisted page unless it is safe for link recipients.

What should I send support?

Send the exact URL, event title, visibility setting, what you expected, and what attendees see.

Related guides

Publishing6 min read

Share your event link and check the public page

A published page is not finished until you check the attendee view and confirm the registration path works.

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Publishing7 min read

Preview and publish your event page

Preview the page like an attendee, resolve blockers, then publish with the right visibility setting.

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Publishing6 min read

Cancel, hide, or unpublish an event

Changing visibility is not the same as cancelling. If people registered, communicate directly.

Read guide