Hosts and attendees who want to understand reminder emails, recap emails, and email preference controls.
I want to know what reminders are sent and how email preferences work.
Reminders support the event relationship
People register because they want to attend a specific event. Reminder emails should help them remember the date, understand what to bring, and find the event page again.
This kind of communication is different from unrelated marketing. Keep event email expectations clear, useful, and respectful.
Common email preference areas
Review email preferences
Open the preference link
Use the email preference link included in supported emails, or open the preference page if you already have the link.
Review each category
Check whether reminders, recaps, and curator updates match what you want to receive.
Save changes
After changing a preference, save it and confirm the page reflects the updated state.
Contact support for unusual cases
If you keep receiving emails after changing preferences, contact support with the recipient email, email subject, and approximate send time.
Host email hygiene
Use attendee email for event-related communication.
Keep reminders short and practical.
Avoid adding attendees to unrelated lists without the right permission.
Respect unsubscribe and preference signals.
Use exports carefully when coordinating with helpers.
Helpful reminders reduce no-shows
The best reminder tells attendees when the event starts, where to go, what to bring, and where to ask questions.
FAQ
Are event reminders the same as marketing emails?
No. Event reminders are tied to a specific event relationship. Do not use attendee emails for unrelated promotion without the right permission and context.
Can attendees turn reminders off?
Use the email preference controls available in supported emails. Some event-critical messages may still depend on product and legal requirements.
What should I send support for email preference issues?
Include the recipient email, email subject, approximate send time, and a screenshot or forwarded copy without exposing sensitive details.
Related guides
What emails attendees receive
Attendee emails are there to confirm, remind, update, and follow up on the event someone joined.
Read guideWho owns attendee data on HereNow
Registration data is operational data for the host. Handle it carefully and use exports only when needed.
Read guideExport or delete event and attendee data
Exports are useful for operations. Deletion requests need care, identity context, and the right support path.
Read guide