Hosts and attendees who need help with payments, identity, account access, or support.
I want to get help without exposing sensitive payment or identity information.
Use this page before sending payment or identity context
Support often needs enough context to understand the problem, but not enough to expose your private financial or identity information.
A good message says what page you were on, what action you tried, what error appeared, and what event or account it affects. It does not include passwords, bank numbers, or private documents.
What not to send
Ask for help safely
Describe the workflow
Say whether the issue is login, publishing, registration, checkout, Stripe onboarding, payout, or support.
Include safe identifiers
Use the event link, event slug, account email, approximate time, and the button or page where the issue happened.
Quote the public error
Copy the visible error message, but remove any private values before sending.
Use provider flows for private data
If Stripe asks for bank, tax, or identity information, enter it in Stripe, not in HereNow support messages.
Safe support message checklist
Includes event link or account email when useful.
Explains expected result and actual result.
Includes visible error text only.
Does not include passwords, one-time codes, bank details, card numbers, identity documents, or private keys.
States urgency if attendees or payments are blocked.
When in doubt, redact
If a detail can move money, prove identity, access an account, or expose attendees, do not send it in an ordinary support message.
FAQ
Can support ask for my password?
No. Do not share your password or one-time login codes.
Where do I enter bank details for payouts?
Enter bank details through Stripe's secure onboarding or account flow.
Can I send a screenshot?
Yes, if it is redacted and does not show sensitive financial, identity, or attendee information.
Related guides
What Stripe handles and what HereNow handles
HereNow helps you create paid events. Stripe handles sensitive account verification, bank details, and payout rails.
Read guideAsk AI support or report a bug
Clear support requests are faster to diagnose. Include the route, event context, expected result, and actual result.
Read guideWho owns attendee data on HereNow
Registration data is operational data for the host. Handle it carefully and use exports only when needed.
Read guide